Chatbots are one of the most useful tools when it comes to handling customers. With the help of chatbots, you can instantly respond to your customers with the right support. As well as chatbot has a lot of other benefits.
Hence, every company out there is planning or already have implemented chatbot to their products. However, if you wish to implement chatbot to your product and build it from scratch, you are probably wondering how to build a successful chatbot.
So here we go:
How to Build A Successful Chatbot: In-Depth Guide for Founders
Start by choosing your bot’s features
One of the first things that you should do is choose your bot’s features. Different types of businesses require different kinds of features. Hence every bot is quite different from the other ones.
Hence, it would be a good idea to determine what features you want. For example, you may want to offer the company’s contact information and opening hours, price offers, and promotions for your product, you can quickly deliver product descriptions, and so on.
For example, Amazon uses a chatbot to let their users know about its order status and other account details.
Design A Chatbot conversation
The next thing that you need to do is design a chatbot conversation. Chatbot conversation needs to be structured to easily understand the user’s query and help them with the right information.
One of the easiest things you can do is to offer the user premade answers and questions. For example, you can ask a question like, “Are you looking for this product-related information?” with answers like “Yes” and “NO.”
So if the user replies with yes, you can give them further options like “Specifications,” “Promotions,” and others. If the user responds with a No, then you can offer them options like contact information and all.
This way, the user will be able to navigate different options and get information related to questions they are looking for.
Choose A Framework
The next thing you need to do is choose a framework for your chatbot. Now there are two things that you can do. First, you can select chatbot making platforms. These platforms will help you to build and implement chatbot to your product instantly and pretty quickly. It does not require you to have any coding knowledge, and you can create a chatbot within 15 seconds only.
The other option is to use code-based frameworks. With code-based frameworks, you will need to know programming languages, APIs, and so on. Also, it is time-consuming.
However, to make it easy for you, let me talk about both of the options one by one:
A Chatbot platform offers you all the tools that you need to build a Chatbot. It allows you to design your chatbot from scratch and let you choose all the features you wish to have. Plus, there is no need for you to know about coding, data analysis, API management, or anything.
And some of the most popular chatbot making platforms are:
1. Chatfuel: With this one, you will automatically get features like adding content cards and automatically sharing updates to your followers. Plus, you will be able to collect information on insider messenger chats with forms and other features.
2. Botsify: This one allows you to use drag and drop templates to create bots. Also, you can get different features with easy integrations of plugins.
3. Flow XO: Flow XO offers you more than 100 integrations. Also, you will get easy to use the visual editor.
Code-Based Platforms require you to be an experienced programmer. And you can use different frameworks like Python, Microsoft bot framework, Wit.ai, API.ai, and Aspect CXP-NLU.
So that was a short and straightforward guide on how to build a successful chatbot. I would recommend creating a chatbot using chatbot platforms as they are effortless to use and an inexpensive method.